At LuxuriousCopper.com, customer satisfaction is our priority. Every item is handcrafted with care by Moroccan artisans.
You may request a return within 30 days after receiving your order.
To qualify for a return, the item must be:
The following items cannot be returned:
Please inspect your order upon arrival.
If your item is:
Contact us within 7 days of delivery.
Please include:
We will provide a replacement or full refund where appropriate.
If the return is due to:
We will cover the return shipping costs.
If the return is for any other reason (such as changing your mind), the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
After receiving and inspecting the returned item, refunds are processed within 5–10 business days.
Refunds are issued to the original payment method.
Depending on your bank or card issuer, it may take several additional business days for the funds to appear.
If you wish to exchange an item, please contact us first.
Exchanges are subject to product availability.
Orders may be canceled before shipment.
Once an order has been shipped, it cannot be canceled and must follow our return procedure.
To request a return, please contact:
Email: support@luxuriouscopper.com
Include:
Our customer support team will provide return instructions.
